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Urgent reporting helps us quickly care for injured employees and contain employer costs. Call (800) 869-3999 (24/7) or report online:
our mission
Deliver insurance solutions with extraordinary service defined by urgency, reliability, integrity, and cutting-edge technology to you, our valued customer.
Our Story
For more than 30 years, ISURITY has delivered dependable Workers’ Compensation insurance from our headquarters in High Point, North Carolina. Disciplined underwriting, proactive claims management, and exceptional service are the foundation of our success.
Today, we proudly serve small- and mid-sized employers across a growing number of states, combining financial strength with the personal attention that sets us apart.
Experience EXTRAORDINARY.
Message from the CEO
Welcome to ISURITY
If you are already working with us, we appreciate the opportunity to serve you, your company and your employees. Your trust in and support of ISURITY have provided the foundation for our remarkable growth. Thank you for your continued support.
If you’re considering a relationship with us, we invite you to explore the website or contact our team to learn more. We take great pride in providing the best workers’ compensation coverage at a competitive price. Our customer relationships are long-lasting because of the extraordinary service we provide in everything we do.
At ISURITY, we treat the businesses we insure, the people we insure, the agents with whom we work, and our colleagues with respect. Our interactions are guided by our core business beliefs which include:
- Always acting with honesty and integrity
- Investing 100% of our effort in all of our dealings with you
- Communicating effectively and responsively with you
- Treating your needs and concerns with urgency
We earn new business and continue existing business relationships because we demonstrate that you can count on us – everyday. We always welcome your suggestions, comments and inquiries so please reach out!
Best regards,
John Baker CEO
An Extraordinary Company
In a world where automated telephone attendants are becoming more common and reaching a human can be challenging, business has become transactional rather than personal. The words “quality” and “service” are so overused they’ve nearly lost their meaning. However, iSurity proves that quality and service do still exist. Uniting quality products with incomparable service, we’ve become the top resource for trusted workers’ compensation insurance and compassionate cost-effective care for injured workers. In addition, iSurity’s brokerage division significantly extends our product portfolio, allowing us to offer more solutions than ever before to our agents and insureds. We carefully listen to our customers so we provide the products and services they need and desire.
Our reputation for phenomenal service is unsurpassed in our industry. During business hours, every call is answered by a real person and our insurance specialists are available to assist callers with questions or concerns. We focus on how we can best support and sustain our customers, their employees, our agents and our employees. Integrity, reliability and a sense of urgency are demonstrated in everything we do.
iSurity’s growth has been astounding, but we remember that our solid customer relationships make that growth happen. Relationships are never taken for granted here. We consider the individual requirements of each company we work with and carefully match needs with the right iSurity products and services.
When you work with us as a customer, an agent, or as an employee, you are appreciated and respected. Although iSurity’s business growth is ever increasing, we never lose sight of all of the people who make it possible.
Our History
ISURITY
Operating as an independent insurance agent in North Carolina, Cliff Baker helped to establish the North Carolina Mutual Employers Fund (NCME Fund) with several of his customers in 1994. In 1995, soon after NCME’s inception, Mr. Baker was called on to build a TPA for the fund to provide unparalleled service and overall administration. He was joined by his son, John Baker, and ISURITY’s history began.
John Baker’s background as a CPA brought an additional dynamic into the fold and the Bakers began to develop ISURITY and NCME from the ground up in the home state of North Carolina. In 2005, John Baker became CEO of ISURITY.
The vision for an expanded and more capable worker’s compensation product grew until ISURITY finally led NCME to become a mutual insurance carrier in 2011. The NCME Fund name went away and was replaced by Carolina Mutual Insurance, Inc. This new setup would allow for growth and expansion into other states along with many other development opportunities.
Today, ISURITY’s short-term vision is to provide unparalleled workers’ compensation expertise and service in states across the Southeast, Mid-Atlantic, and Midwest. However, the future is limited only by the determination and innovation of one of the best teams in the business!
ISURITY Special Risk
ISURITY Special Risk (ISR) was formed in 2004 as an MGA and brokerage dedicated to providing options for hard-to-place workers compensation policies ineligible for ISURITY.
ISR’s focus soon shifted to general Property & Casualty and Professional/Management Liability products. Today, ISR continues to strengthen its position as a go-to brokerage for insurance agents through commitment to overall service, accessibility, and turnaround.
Appetite+Services
Worker’s Compensation Insurance
Human-Driven Underwriting
Aggressive Claims Management
Practical Loss Control
Built on a legacy of service dating back to 1994, ISURITY provides dependable workers’ compensation coverage supported by financial strength, industry expertise, and a commitment to exceptional service. An AM Best Financial Strength Rating of A (Excellent) (Carolina Mutual NAIC 14090) reflects the stability and reliability policyholders deserve from a long-term insurance partner.
Our strength is built on partnerships with employers who share a commitment to workplace safety and responsible risk management. Through proactive loss prevention, effective return-to-work programs, and proven cost-containment strategies, we work together to create safer workplaces and better outcomes.
Highlights
Financial Integrity
AM Best FSR: A (Excellent)
Agents and policyholders rest in our financial stability achieved through aggressive claims management and conservative operating principles.
Detailed financial information available to our partners upon request.
Underwriting
- No prior coverage required
- Elevated Experience Rating (“Mod.”) considered
- Direct bill with ACH, Card, Apple Pay, Google Pay, Venmo, PayPal
- Online Payroll Reporting available
- SmartPay payroll vendor integration available
Claims & Risk Management
Our balanced claim management approach keeps injured workers under compassionate care while rigorous investigation and loss containment methods protect employer Experience Ratings and safety cultures. Practical loss control services offer critical proactive and reactive support.
WHY USE ISURITY SPECIAL RISK?
ISURITY Special Risk is an MGA and wholesale brokerage offering coverage options for miscellaneous P&C exposures and Professional & Management Liability.
ISR differentiates itself by maintaining urgency in communication and turn-around times as well as high accessibility to assist our agency partners in placing business quickly and easily.
Extraordinary service – Urgent response – Accessibility
Low fees
Competitive commissions ranging from 10%-15%
Competitive pricing
Admitted and Non-admitted options
Online quoting and single day turnaround on select products
Highly rated carrier partners with broad forms and coverage
Miscellaneous P&C
- Contractors and Construction
- Bar/Tavern/Restaurant (incl. Liquor)
- Vacant Property
- Lessors Risk Only
- Environmental/Pollution
- Inland Marine
- Active Shooter
- More
Management Liability
- Directors & Officers
- Employment Practices
- Fiduciary Liability
- Tenant Discrimination
- Crime
- More
Professional Liability
- Cyber Liability
- Tech/IT Professionals
- Miscellaneous Professionals
- Real Estate Agents & Property Managers
- Architects & Engineers
- Healthcare/Allied Healthcare
- More
EXPERIENCE EXTRAORDINARY
BILLING & GENERAL INQUIRIES
*We do not accept payment by phone
(800) 869-3999
Become an Agent
Maximizing your agency’s value in the marketplace requires instant access to quality coverage at a competitive price.
Partner with iSurity today to access proprietary, cutting-edge quote/bind technology as well as best-in-class underwriters and claims managers maintaining the ever-important human touch.
Tyler Adamson, CIC
VP Business Development
[email protected]
Join Our Team As An Employee
Successful candidates will possess:
- Excellent interpersonal skills
- Strong problem solving abilities
- Effective communication skills
- A strong sense of urgency
- Excellent time management
Submit resumes to:
Located in the heart of Central North Carolina, we are a dynamic and growing organization in the insurance industry. With over 20 years of experience uniting quality products with incomparable service, we’ve become the top resource for trusted workers’ compensation insurance and property/liability coverage. Although turnover is infrequent at iSurity, we receive and consider résumés on an ongoing basis. We invite you to submit yours!
iSurity is an equal opportunity employer.